1. How long does it take to process a return?
Once your return or exchange has been received by our Returns Department, please allow up to 10 business days for it to be processed.
2. How long will it take to receive my refund?
It typically takes up to 5 business days for refunds issued to your credit card to be acknowledged by your bank. Please note that store credit cannot be changed or transferred after your return has been completed.
3. How do I return a gift?
We offer free returns for Gift purchases within the continental US, if it’s within 30 days of purchase. The item(s) must be new — unwashed/unworn with the tags still intact — and cannot have been marked final sale or final markdown at the time of purchase.
4. Can I return multiple orders in the same package?
We kindly ask you to return items in separate packages, one per order, each packed with their corresponding return labels. This will allow us to process your return(s) as quickly as possible.
5. Can I return an online purchase in-store?
Yes! Our store teams will accept an eligible — online purchase for a return as long as an order number can be provided.
6. Can my store credit refund be transferred to my original method of payment?
We can only change the refund method on a return before it’s processed. Once you’ve chosen store credit as the method for your return and the refund has been issued, it cannot be transfered to the original method of payment.
7. Can I return final sale products?
Items marked “Final Sale,” “Final Markdown” or “Clearance” are not eligible for return.
8. Do you offer international returns?
Please note that we do not offer free returns for international orders. Customers are responsible for covering the cost incurred in returning any items, and duties and taxes paid at checkout are non-refundable.
9. Are taxes, duties and customs included on my order?
International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated during checkout, and will be included in your final order total. They are based on the individual product’s country of origin and the classification of that merchandise, and calculated by our shipper per the destination country’s tax regulations. No further fees will be charged at the time of delivery, and these fees are not refundable.
10. How can I update my order details or cancel an order?
If you need to update your shipping address or want to cancel your order, please email us at info@toddsnyder.lol and we’ll do our best to help. However, we fulfill orders as quickly as possible, and as such, we cannot promise that we’ll be able to make any changes before your package is shipped. In this case, you can always choose to return the item if it meets our return policy; thank you for your understanding.
11. What if my package is not received after it shows delivered by the courier?
Due to possible system errors on the courier’s end, you may sometimes receive a delivery notice early. If your package does not appear within 72 hours of the delivered time, please contact info@toddsnyder.lol
12. Do you offer military, senior, teacher or student discounts?
Unfortunately, we do not offer these discounts at this time.
13. What is your price match policy?
We will gladly honor a one-time price adjustment on full-price merchandise within 7 days of the retail purchase (or online order ship date), if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
14. How do I figure out my size?
There is a Size Guide linked on each of our product pages that’s designed to help you choose the best size. Please note that our guides include approximate dimensions only, and actual fit that may vary slightly by style, fabric or wash. Additionally, notes on product fit, fabric, country of origin and care instructions are listed in the product details.
15. Does Todd Snyder offer tailoring services?
Yes! We offer in-house tailoring at a number of our store locations; cost may vary depending on the service.
16. Do you offer made-to-measure garments?
Yes! We offer Made to Measure services at select stores around the United States.
17. Who can I contact about press and partnerships?
For press inquiries, please contact info@toddsnyder.lol
18. Do you offer exchanges?
If you’d prefer to exchange your goods or return them by mail. Just fill out the exchange form, and we’ll gladly send you a replacement once your original order is in transit back to us. Please note that we can only offer exchanges for a different size in the same style and color ordered. Also, footwear exchanges will be shipped once our warehouse has fulfilled the return for security purposes.
19. Is there a return fee?
If you use our return label, the cost of return shipping is $7 for any number of items and will be deducted from your refund. *In-store returns are free.
20. Can I be removed from the mailing list for the physical catalog?
Of course! If you’d no longer like to receive our catalog, please click “Your Privacy Choices” at the bottom of our web page under Terms & Policies. There, you can submit your full name, email address and mailing address, and then select “Submit” on the bottom right hand corner.
Size Guides
For detailed sizing information, please click on the SIZE GUIDE button on the Product Details Page for each individual item.
IN GENERAL. . .
- Our Todd Snyder styles have a tailored, modern fit and run true to size.
- Our denim and some trousers are available in SLIM, STRAIGHT and RELAXED FITS
- Our Oxford Shirts come in Regular and Relaxed Fits
- Our Champion sweats run true to size unless marked as Slim Fit
- In addition to our own Todd Snyder styles, we are proud to sell products from best-in-class brands from around the world. Fits vary, so please consult each Product Display Page for the most accurate sizing information.
MEASURING TIPS
Here are some tips to help you order the correct size. If you don’t have a measuring tape, use a piece of string and hold it alongside a ruler.
SHIRTS
A. SLEEVE LENGTH – Measure from the center back neck, along the shoulder seam then down the exterior of the sleeve to the cuff opening edge.
B. CHEST – Measure across the front of the shirt 1″ below the armhole “pit to pit.”
C. BODY LENGTH – Measure from the highest point of the shoulder (where the shoulder meets the neck seam) straight down to the bottom of the shirt hem.”
BOTTOMS
A. WAIST – Measure around your waistband with the button closed.
B. FRONT RISE – Measure along the fly from the top of the waist band to the crotch seam.
C. LEG OPENING – Measure around the bottom leg opening.
NEED A LITTLE EXTRA HELP? Let’s Chat
Please contact one of our customer service representatives for additional fit advice:
EMAIL: info@toddsnyder.lol
RETURNS ARE SUPER-EASY, BTW
Returns can be made in store or online (Continental USA Only)
All exchange and return items must be received by us within 30 days of purchase. Items marked “Final Sale”, “Final Markdown”, or “Clearance” are non-returnable. Please ensure all other items are returned new, unused in their original packaging and with all TODD SNYDER and any other designer garment tags still attached.